In order to give you the best possible support, we ask you to provide some more information.
Personal information
First name
Please enter first name
Last name
Please enter last name
Email address
Please enter email address
Please enter valid email address
Issue related information
Select the product
Definitive Technology
Apps
HEOS App
Sound Bars
Studio
Studio 3D MiniUltra-Compact Sound Bar
Studio Advance (VIBA)
Studio Advance/ W Studio MK2
Studio Advanced
Studio Slim
Denon
Apps
HEOS App
AVR
AVC
AVC-A110
AVC-A1H
AVC-S660H
AVC-X3700H
AVC-X3800H
AVC-X4700H
AVC-X4800H
AVC-X6500H
AVC-X6700H
AVC-X6800H
AVC-X8500H
AVC-X8500HA
AVCA11XV
AVCA11XVA
AVCA1HD
AVCA1SE
AVCA1SR
AVCA1XV
AVCA1XVA
AVR
AVR-1312
AVR-1513
AVR-1610
AVR-1611
AVR-1612
AVR-1613
AVR-1712
AVR-1713
AVR-1910
AVR-1911
AVR-1912
AVR-1913
AVR-2112CI
AVR-2113
AVR-2312CI
AVR-2313
AVR-2313CI
AVR-3310CI
AVR-3311
AVR-3312CI
AVR-3313
AVR-3313CI
AVR-4311
AVR-4520CI
AVR-A
AVR-A110
AVR-A1H
AVR-E
AVR-E200
AVR-E300
AVR-E400
AVR-S
AVR-S500BT
AVR-S510BT
AVR-S530BT
AVR-S540BT
AVR-S640H
AVR-S650H
AVR-S660H
AVR-S670S
AVR-S700W
AVR-S710W
AVR-S720W
AVR-S730H
AVR-S740H
AVR-S750H
AVR-S760H
AVR-S900W
AVR-S910W
AVR-S920W
AVR-S930H
AVR-S940H
AVR-S950H
AVR-S960H
AVR-S970H
AVR-X
AVR-X1000
AVR-X1100W
AVR-X1200W
AVR-X1300W
AVR-X1400H
AVR-X1500H
AVR-X1600H
AVR-X1600H DAB
AVR-X1700H
AVR-X1700H DAB
AVR-X1800H
AVR-X2000
AVR-X2100W
AVR-X2200W
AVR-X2300W
AVR-X2400H
AVR-X2500H
AVR-X250BT
AVR-X2600H
AVR-X2600H DAB
AVR-X2600H DABBKE2
AVR-X2700H
AVR-X2700H DAB
AVR-X2800H
AVR-X2800H DAB
AVR-X3000
AVR-X3100W
AVR-X3200W
AVR-X3300W
AVR-X3400H
AVR-X3500H
AVR-X3600H
AVR-X3700H
AVR-X3800H
AVR-X4000
AVR-X4100W
AVR-X4200W
AVR-X4300H
AVR-X4400H
AVR-X4500H
AVR-X4700H
AVR-X4800H
AVR-X500
AVR-X5200W
AVR-X520BT
AVR-X540BT
AVR-X550BT
AVR-X580BT
AVR-X6200W
AVR-X6300H
AVR-X6400H
AVR-X6500H
AVR-X6700H
AVR-X6800H
AVR-X7200W
AVR-X7200W(A)
AVR-X8500H
AVR-X8500HA
DRA
DRA-800H
Hi-Fi
Amplifiers/Tuners
PM-2020AE
PMA-150H
PMA-1600NE
PMA-50
PMA-520AE
PMA-600NE
PMA-800NE
PMA-900HNE
PMA-A110
Mini Systems
D-C35
D-M10RS
D-M30
D-M31S
D-M37
D-M38
D-M38DAB
D-M39
D-M39S
D-M3S
D-M50S
D-M5S
D-M7
DRA-N5 (CEOL Piccolo)
DRA-N5 (CEOL Piccolo) Desktop Black
RCD-M39(DAB)
RCD-M40(DAB)
RCD-M41(DAB)
SC-N5 (CEOL Piccolo Speakers) Black
SC-N5 (CEOL Piccolo Speakers) White
Network Audio Players
DNP-2000NE
DNP-720AE
DNP-800NE
DNP-F109
DRA-100
Smart Speakers
Denon Home
Denon Home 150
Denon Home 250
Denon Home 350
Denon Home 550
Denon Home Subwoofer
HEOS
HEOS 1
HEOS 1 Duo Pack
HEOS 1 GO PACK
HEOS 1 GO PACK HS2
HEOS 1 HS2
HEOS 3
HEOS 5
HEOS 5 HS2
HEOS 7
HEOS 7 HS2
HEOS Amp
HEOS AMP HS2
HEOS AVR
HEOS Bar
HEOS DRIVE
HEOS Drive HS2
HEOS Extend
HEOS HomeCinema
HEOS HomeCinema HS2
HEOS Link
HEOS Sub
HEOS Superlink
HEOS1HS2BK
HEOS3HS2
HEOS5HS2BK
HEOS7HS2BK
HEOSAMPHS2
HEOSLINKHS2
Sound Bars
HEOS Soundbars
DHT-S516H (re-brand)
DHT-S716H (re-brand)
Subwoofers
Denon Home Subwoofers
Denon Home Subwoofer
HEOS Subwoofers
DSW-1H (re-brand)
HEOS Subwoofer
Marantz
Apps
HEOS App
AVR
Cinema
CINEMA 30
CINEMA 40
CINEMA 50
CINEMA 60
CINEMA 70s
NR
NR1200
NR1402
NR1403
NR1501
NR1504
NR1506
NR1508
NR1509
NR1510
NR1601
NR1602
NR1603
NR1604
NR1605
NR1606
NR1607
NR1608
NR1609
NR1710
NR1711
SR
SR-5007
SR-6007
SR-7007
SR5005
SR5006
SR5008
SR5009
SR5010
SR5011
SR5012
SR5013
SR5014
SR5015
SR6005
SR6006
SR6008
SR6009
SR6010
SR6011
SR6012
SR6013
SR6014
SR6015
SR6200
SR7005
SR7008
SR7009
SR7010
SR7011
SR7012
SR7013
SR7015
SR8012
SR8015
Hi-Fi
Accessories
RMK1501NR
RMK4003CC
RMK5003PCD
RMK6504SR
RMK8003AV
RMK8003MM
HiFi Components
6200
6200
CC38
CC4000
CC4000OSE
CC4001
CC4003
CC4300
CC48
CC65SE
CC67
CC870
CC9100
CD 60
CD-110
CD2472
CD48
CD50
CD5000
CD5001
CD5003
CD5004
CD5005
CD5400
CD6000OSE
CD6004
CD6005
CD6006
CD6007
CD67SE
DH9300
DP870
DR17
DR4050
DR4160
DR6000
DR6050
DR700
HD-AMP1
HD-CD1
HD-DAC
HD-DAC1
M-CR412
M-CR510
M-CR511
M-CR603
M-CR610
M-CR611
M-CR612
MA6100
Mode 30
MX545
NA6005
NA6006
NA7004
NA8005
ND8006
PM-6004
PM5003
PM5004
PM5005
PM57
PM6005
PM6006
PM6007
PM68
PM7000
PM7000N
PM7001
PM7005
PM7200
PM8003
PM8004
PM8005
PM8006
SA-1
SA8001
SA8003
SA8004
SA8005
SA8260
SD-57
SD2020
SD4050
SD455
SM17SA
SM6100SA
SR4021
SR4023
ST46
ST59
ST6000
ST7001
TT-42
TT-42P
ZS5300
Reference Series
MA-9S1
MA-9S2
Model 30
Model 40n
NA-11S1
PM-10
PM-10S1
PM-11S1
PM-11S2
PM-11S3
PM-12SE
PM-14S1
PM-15S1
PM-15S2
PM-15S2B (Limited)
PM-17
PM-17SA
PM-KI Ruby
SA-10
SA-10S1
SA-11S1
SA-11S2
SA-11S3
SA-12S1
SA-12SE
SA-14
SA-14MkII
SA-14S1
SA-15S1
SA-15S2
SA-15S2B (Limited)
SA-7S1
SA-KI Ruby
SA-KI-Pearl
SACD30N
SC-11S1
SC-7S1
SC-7S2
SM-11S1
ST-17
TT-15S1
TT5005
Select a category for your issue
General Enquiry
Account Query
Documentation
Product Feedback/Feature Request
Network Enquiry
Bluetooth Streaming
Multiroom Streaming
Streaming Services
Wi-Fi Streaming
Operational Enquiry
Compatibility
Connecting Additional Devices
Firmware
Functionality
Remote Control Issues
Sound Quality
Product Defect
Audio Issues
Electrical Issues
Mechanical / Cosmetic Issues
Software / Connectivity Issues
Video Issues
Setup Enquiry
Bluetooth Pairing
General Setup
Network Setup
How many HEOS devices do you have?
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Please insert HEOS devices
How many of them have a solid blue LED?
0
Please describe your issue.
Please enter your issue
Privacy Policy
: I have read and understood the Privacy Policy and the User Agreement (under Settings > Legal), and I accept them (required).
To respond to your inquiry, a HEOS support account will be created if you not already have one. By clicking on “Submit” you agree to that.
Please wait. This may take a few minutes.